Shipping and Delivery

Design Quest strives to ship your order using the most efficient manner. This may involve a variety of methods which may mean that items will ship at different times. Some products may drop-ship direct from the manufacturer to your home; smaller items may ship via USPS, UPS, or FedEx; large-scale or fragile items may require custom packing and specialized or white glove delivery. Design Quest is committed to getting you the best deal and shipping on the most efficient time table.

Shipping Times

Please be aware that current manufacturing shortages across materials, staffing, and transport sectors are increasingly causing production and shipping delays  – We strive to keep you informed of any delays and continue to be available if you have any questions.

Design Quest offers a wide assortment of products. Depending on what you order, your item might be sitting on a shelf in our Giftshop or be custom-made for you overseas. These factors may impact the lead time required to prepare your order for shipment. We will give you as much information as possible every step of the way during your order process and while you wait for your order to arrive.

Stocked Items
Products that are in stock ship within 1-2 business days. The time frame listed does not include transit time, which typically ranges from 2 to 10 business days.

Non-Stocked Items
For items not in stock, we strive to post an estimated shipping time on the product page. The time frame listed does not include transit time, which typically ranges from 2 to 10 business days. If not posted, we will contact you directly. The estimated time of arrival is an estimate only. Actual delivery times may vary. Design Quest cannot be held responsible for production or shipping delays. Shipping of special order items can be arranged by common carrier, UPS, or specialized moving companies can be arranged to most locations. Please contact us for separate instructions, quotes and guidelines.

Faster Shipping
If you require a faster shipping method, please contact us for a quote.

Order Tracking
When your order ships, we will email you with specific carrier and tracking information whenever possible.

Where We Ship

48 Contiguous States
All shipping calculations are to physical addresses in the 48 contiguous United States. We cannot deliver to P.O. Boxes; we require a street address.

Alaska and Hawaii (custom quotes)
Please contact us for custom shipping quotes to Alaska or Hawaii. Rates are calculated based on complexity of shipping demands and various other factors.

International Shipping
At this time we do not ship Internationally.

Shipping Costs

Shipping costs are calculated for you during the checkout process or by our sales staff if item is flagged as "Call to Order." We strive to get you the most cost-effective solution. Some of our manufacturers require a minimum shipping rate.

Accessories
Design Quest offers FREE SHIPPING on accessory orders over $99. For accessory orders under $99, we charge a $14.99 flat fee for shipping.If an order is cancelled after the order has been shipped or processed, the customer is responsible for round trip shipping charges even if Design Quest paid for the original shipment (i.e. Free Shipping).

Furniture & Oversized Items
We offer free shipping on as many furniture and lighting products as possible. Some of our manufacturers require a minimum shipping rate.

For items that have a cost for shipping, the cost and shipping options will appear in your shopping cart. Shipping costs vary depending on the item, the delivery area, and the level of service. Please contact us if the shipping service you desire is not listed as an option or if you have questions regarding shipping for any item on our website.

Design Quest does not provide installation, assembly or physical delivery of furniture into residences or businesses unless you are located in our White Glove delivery zone (see below).

Store Pickup

All items offered for sale on our website, and in stock, are available for free store pickup, during regular business hours. Items are generally priced unassembled and may incur an additional assembly charge, at customer’s request. Customers assume full responsibility for loading and transporting furniture picked up at Design Quest and shall not hold Design Quest responsible for any damage to merchandise or vehicle.

Local White Glove Delivery

Design Quest offers the highest quality delivery services to our local customers over a large area of Lower Peninsula West Michigan. Customers in our delivery zones have the benefit of our own team carefully delivering their fully assembled furniture and placing it right in their home. We schedule an appointment time so you don’t have to waste any time waiting around. Our delivery team has years of experience and vast knowledge of the products we sell.

For larger orders, we may offer this service outside of the West Michigan area including Ann Arbor, Detroit and its suburbs, and more. Please contact us if you have questions about the availability or cost of our local white glove delivery services.

Scheduled Delivery Window
We will call you one or two days before your scheduled delivery date and give you a two hour window during which our delivery staff will arrive at your home. It is your responsibility to notify us if there are any restrictions for delivery to you, your building, municipality, or if special services are needed.

How to Prep for your Delivery
To make the delivery process as smooth as possible, make sure you clear the area before our arrival, as well as remove any obstructions that we might encounter when we carry the furniture into your home. Moving of furniture that you already own is your responsibility and should be done prior to the arrival of our delivery staff. Our staff will set your new furniture into place and make any installation contracted for in advance. Our staff is not permitted to move or connect any of your electronic equipment.

Damaged Shipments

Every Design Quest shipment is insured against damage. Notify us immediately if you notice ANY damage to your package. If you should discover a problem, bring it to the driver’s attention immediately. Visibly damaged packages should be refused.

Some damage may appear to be minimal on the box, however the inner contents of the package may be severely damaged. We advise you to open the boxes immediately to check the contents and then write a precise description of the damage BEFORE SIGNING.

To successfully expedite any damage claim, you must keep the original packing material that the item(s) arrived in and print the words, "Damaged Upon Arrival" next to where you sign for the merchandise.

Digital or traditional photographs can also be very helpful tools in assisting us to expedite a damage claim.

Payment Options

Credit Card Payments
Design Quest currently accepts the following payment methods: VISA, Master Card, Discover, American Express.

When you place an order, the total order amount is applied to your credit card as an authorized charge. This simply means that the funds are being held on your card for a small amount of time. For in stock items, we will process the charges on your credit card when your order is ready to ship. For special order items, we will typically process the charges at the time the order is placed.

All merchandise remains the property of Design Quest until paid in full.

For more information about our sales policies, please refer to our Returns & Cancellations page.